How to ask for a refund for your recalled Children’s Advil Products

Having a few kids in the house, I tend to make sure that I have fever medication on hand in case one (or more) of my mighty minions comes down with either a high fever or an unshakeable fever. One of the products that I have in my house right now is Children’s Advil, Dye Free. When I heard about the recall, I went online and found the Lot numbers affected and soon figured out that I had two unused bottles of the recalled product.

advil_recall

Without much thought, I took them to Wal-Mart with me the next time I needed to pick up a prescription. I handed them to the pharmacy assistant and she took them, said thank you, and turned away. I asked if I should just take two others off the shelf and she looked perplexed and said no, that they don’t do that. So, I quickly figured out that I was handing over $12 or more to Wal-Mart without receiving any benefit of a product or service, and I asked for them back. I decided to call the manufacturer (Pfizer) directly.

Bada-boom Bada-bing. My refund cheque should be in the mail in 4-6 weeks.

Find the list of effected Lot Numbers here: Healthy Canadians – Government of Canada

Lot numbers are printed on the bottom of the box and also on the side of the bottles. If you have one that matches up, send an email to: pchinfo@healthconnect.ca and make sure to include:

  • The product name;
  • The product size;
  • The lot number;
  • Your complete mailing address, including unit or apartment number;
  • Your telephone number.

If you’d rather leave a voicemail with all of that information included, call 1-888-275-9938, choose 1 for English (if you want), the choose 1 for the recall line. Dollars to donuts they will be experiencing ‘a higher than usual volume of calls’ so if you’re like me and hate donating life hours to being on hold, go the email route. ????

Once you hit ‘send’ you’ll receive an auto-reply that says:

Thank you for contacting Pfizer Consumer Healthcare. Your email inquiry/request has been received and we will respond at the earliest possible opportunity.

Sincerely,

Pfizer Customer Service

Your refund cheque should arrive within 4-6 weeks.

Easy-peasy. For once.